Order Cancel

Your order can be cancelled or amended within the first 48 hours of purchase. Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below. Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.


We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. The cost of returning your item to our address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. All returns must be requested through email. Please contact us on live chat or contact us page.

To be eligible for a return your item must be:

  • Unused and in the same condition that you received it. It must also be in the original packaging.
  • Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We require half payment (50%) 15 days before the trade expo show or for International Clients 30 days before the show. If you are a client in need of a Visa You will pay 50% at the time you get the Visa appointment and the remaining balance after Visa is received.  Refunds: When you pay your 50% Down Payment for our Trade Show 20% is refundable until 60 days before the event. Once we reach 59 days before the show 50% will be refundable. For our consulting fees and packages including our $1,5000, $600, $69.99 and customer consulting contracts 50% if refundable for the first 90 days of consultation. 

  1. We will begin your B2B matchmaking to determine specific clientele, investors, or key business people 2 weeks after your down payment and for 12 months after final payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us

Email:  customerservice@ufumbuzinow.com for products

vipguest@smweglobal.com for Exhibitors


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